At CanyonStride LLC, we are committed to providing quality outdoor gear and exceptional customer service. If you are not satisfied with your purchase, please follow our refund and return policy below.

1. Return Period
   You may return your item within 30 days of receiving it. Please ensure that the item is unused and in its original packaging.
2. Return Conditions
   The following conditions apply to returns:
   Items must be in new condition, unused, or damaged.
   Items must include all original accessories, tags, and packaging.
   Return requests must be submitted within 30 days, and will not be eligible for return after this period.
3. Refund Process
   To request a return: Please contact our customer service team via email at alexsadewestbrooks@canyonstride.shop with your order number and reason for return.
   To obtain a return authorization: After review, a return authorization and specific return address will be provided.
   To return your item: Please ship your item back using the recommended shipping method. Please retain tracking information for easy tracking.
   Refund Processing: Once we receive and inspect the returned merchandise, the refund will be processed through the original payment method. The processing time is generally 5-10 business days.
4. Shipping Costs
   If the return is due to product quality issues (such as damage or wrong product), we will cover the return shipping costs.
   For returns not due to product issues, the shipping costs will be borne by the customer.
5. Non-returnable products
   The following products are not eligible for return policy:
   Used or damaged products.
   Specially customized products.
   Gift cards.
6. Exchange Policy
   If you need to exchange the product, please follow the return steps, request a return, and then place a new order.

Thank you for choosing CanyonStride LLC, we look forward to providing you with a better outdoor experience!