- How do I place an order?
To place an order, browse our product pages, select the items you wish to purchase, and click the “Add to Cart” button. Once you have completed your shopping, proceed to the shopping cart and follow the prompts to check out. You will be asked to provide your shipping address and payment information. - Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible (preferably within 24 hours of placing your order). If your order has not yet been shipped, we will do our best to process it for you. Once your order has been shipped, you will be subject to our Return Policy. - What are the shipping costs and times?
Shipping costs vary depending on the shipping method and address you choose. You will see the specific shipping costs during checkout. Standard shipping usually takes 3-7 business days, and the specific time may vary depending on location. - How do I track my order?
Once your order has been shipped, we will email you a tracking number and tracking link. You can use this link to check the status of your order in real time. - How do I process a return or refund?
Please refer to our Refund and Return Policy for details. If you wish to return an item, please contact us within 30 days by email and provide your order number and relevant information. - Is your product covered by a warranty?
All of our products come with a limited warranty that guarantees quality in materials and workmanship under normal use. Please refer to the product manual or contact us for specific warranty information. - Do you ship internationally?
Yes, CanyonStride LLC does ship internationally. The specific cost and time will be displayed at checkout, please confirm your address to ensure delivery. - Is your website secure?
Yes, our website uses SSL encryption technology to ensure that all personal and financial information transmitted through our website is safe and secure.